Lead customer-facing security incident response and AI solution design at Service Now, applying cloud security and application security expertise.This Staff Information Security Analyst supports Service Now’s Global Security Support Center. The role handles platform security matters, customer communications, security investigations, and cross-functional coordination. It also strengthens documentation, training, process maturity, and operational excellence across internal and external security support.Key Responsibilities: Represent Security Organization during customer-facing security incidents and casesOwn, triage, investigate,



and resolve platform security mattersCoordinate security workflows with customers and internal teamsDevelop AI solutions for repetitive activity automationSupport on-call rotations and security escalation handlingRequirements: Minimum eight years in information or application securityEligibility for Canadian Reliability Status clearanceUnderstanding of cloud computing and hyperscaler modelsExperience with SIEM, WAF, firewalls, and vulnerability platformsWeb application vulnerability and mitigation knowledgeApply information security, application security, cloud, and AI expertise while supporting Service Now customers and platform trust.#J-18808-Ljbffr

📌 Senior Information Security Analyst (Toronto)
🏢 Servicenow
📍 Toronto