Lead the Membership Experience Team at Kitchener YMCA, focusing on community connection and member satisfaction. This full time Supervisor role emphasizes leadership and support for high-quality service delivery.As the Membership Experience Supervisor at the YMCA of Three Rivers, you'll coach and develop team members while fostering member engagement and retention. This position combines strong interpersonal skills with operational oversight to ensure exceptional member experiences. Join a team committed to building healthier, more vibrant communities.Key Responsibilities:Lead, coach, and develop the Membership Experience TeamOversee recruitment, training, and performance supportFoster member engagement by building strong relationshipsEnsure seamless daily operations at the membership deskResolve concerns with professionalism and empathyRequirements:High school diploma and 3+ years of customer service experienceProven track record in team developmentCertification in Standard First Aid, CPR-C, and AEDComfortable with technology, including Microsoft OfficeValid G driver's license and vehicle access recommendedDemonstrate leadership and create an inspiring member experience with the Kitchener YMCA.

📌 Membership Experience Supervisor In Kitchener
🏢 YMCA of Three Rivers
📍 Kitchener