Prioritization Execution): Own intake, prioritization, and delivery oversight for enhancements, projects, and operational requests across Sales and Service Cloud. Ensure delivery is predictable, well‑governed, and aligned to agreed business outcomes and success criteria. Ensure developers assigned to scrum team have the support they require to support the application during their support schedules.Service Reliability, Support Leadership & Release Discipline: Ensure stable day‑to‑day operations of the Salesforce platforms and night time batch cycles, including leadership of incident escalation, production readiness, and controlled releases. Ensure service disruptions are managed with discipline and that recurring issues are prevented through strong problem management and release/change practices.Governance, Risk & Compliance Alignment (Financial Services Controls): Act as the platform “gatekeeper” to ensure platform changes and usage follow enterprise standards and financial‑services controls (e.G., access governance, audit readiness, documentation discipline, and appropriate approvals).Stakeholder Management, Adoption & Enablement: Partner with Sales leadership for advisor sales & institutional, Client Service leaders, Marketing leaders, Operations, and other stakeholders to translate business needs into an achievable delivery plan. Drive adoption through communication, training coordination, and change management so the platform delivers measurable business value.People Leadership, Capacity Planning, Vendor & Financial Stewardship: Manage a team (employees/contractors) and/or vendor partners supporting Sales and Service Cloud delivery and operations. Own workforce planning, coaching and mentoring, and performance management cycles; ensure the right capacity and skills are in place to deliver the roadmap. Where applicable, manage budget, vendor performance, and delivery schedules for work delivered by the team and partners.What We Are Looking For Bachelor’s Degree ( Computer Science, Information Systems, Business, Engineering, or equivalent working experience)5+ years CRM Platform delivery and support in a regulated environment2+ years in technical leadership or direct people management role5+ years in a leadership role within IT or equivalent role in OperationsThe Expertise You Bring Strong leadership skillsSolid experience with the full life cycle of software developmentUnderstanding of Sa S,



Salesforce CRM and Events management systems architecture and development toolsKnowledge Sales and Service Cloud Objects, Apex, LWC, APIUnderstanding of Marketing automation applications Marketo and Adobe Customer service orientedGeneral understanding of the financial services sectorNice to Have Knowledge of Data Cloud, Agentforce and or Tableau Next, CloudTotal Rewards That Reflect Your Impact We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.For this role, your total rewards include:Base Salary and Discretionary Performance Bonus: Total annual cash compensation ( base salary plus target bonus ) ranges from $164,000 to $194,000, based on your experience and qualifications.RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.We’re proud to offer a compensation package that aligns with provincial pay transparency requirements. This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.Some of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements - 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement,



and monetary rewards for completing a required designationEqual Prospect and Inclusion Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.Accommodations Accommodation during the application process. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at Fidelity Canada Why Work at Fidelity? We are proud to be recipients of the following:Canada’s Top 100 EmployersGreater Toronto’s Top EmployersCanada’s Top Family‑Friendly EmployersCanada’s Top Employers for Young PeopleGreat Place To Work® CertifiedBest Workplaces for InclusionBest Workplaces for Mental WellnessBest Workplaces for Today’s YouthBest Workplaces for WomenBest Workplaces in Financial Services & InsuranceBest Workplaces in OntarioBest Workplaces with Most Trusted Executive TeamsLinked In Top Companies in CanadaHuman Resource Director (HRD) - Best Place To WorkHRD - 5-Star Benefit ProgramHRD - 5-Star Diversity & Inclusion Employer DesignationsCanadian Compassionate Companies – CertifiedBenefits Canada’s Workplace Benefits Award - Future of Work StrategyTalent Egg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in RecruitingCanadian HR Reporter's Most Innovative HR TeamAbout Us Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.Fidelity respects the privacy of your information.#J-18808-Ljbffr

📌 Manager Crm Support (Mississauga)
🏢 Fidelity International
📍 Mississauga