Monitor customer networks and respond to alerts as a Tier 1 NOC Analyst supporting infrastructure availability, performance, and reliability. Participate in a 24x7 shift rotation, including possible evening, weekend, and holiday coverage.Reporting to the NOC Manager, you provide first-point monitoring, incident response, and operational support. The work includes LogicMonitor, initial troubleshooting, ticket management, and escalation. You also support WAN, LAN, wireless, VPN, internet connectivity, cloud services, security devices, and applications.Key Responsibilities:Monitor networks, servers, cloud services,



and applicationsInvestigate alerts and determine potential business impactPerform initial troubleshooting and diagnosticsEscalate critical or unresolved issues appropriatelyCoordinate technical teams during service restorationRequirements:Diploma or certificate in information technology or related disciplineOne to two years in IT support, MSP, network administration, or NOCExperience with LogicMonitorUnderstanding of TCP/IP, routing, switching, DNS, and DHCPAvailability for on-call and 24x7 shift rotationApply troubleshooting, monitoring, and incident response skills while supporting customer infrastructure through continuous NOC operations.#J-18808-Ljbffr

📌 Associate Network Operations Analyst (Winnipeg)
🏢 CDW
📍 Winnipeg