Drive adoption and customer value at Ashby through strategic guidance, product training, and partnership reviews across mid-market organizations.As a Customer Success Manager, you will support Ashby’s High-Touch Customer Success function for growth-stage organizations and public enterprises. You will partner with customers throughout adoption and long-term optimization. The work combines trusted relationships, complex technology, workflow guidance, and cross-functional collaboration.Key Responsibilities: Drive adoption across a portfolio of mid-market customersDeliver strategic guidance, product trainings,
and partnership reviewsIdentify expanded use cases and long-term value realizationTailor workflow guidance to customer goals and challengesAdvocate for customer needs with internal stakeholdersRequirements: At least two years of B2 B Saa S Customer Success experienceExperience managing approximately 60 mid-market customersExperience supporting complex technologies through adoption and optimizationStrong communication, listening, curiosity, and problem-solving skillsExperience partnering cross-functionally with Sales, Product, and SupportBring customer partnership, product expertise, and transparent communication to Ashby’s growing High-Touch Customer Success team.#J-18808-Ljbffr