Lead recovery strategy, vendor governance, and analytics as goeasy’s Senior Recovery Operations Manager, working three days onsite weekly in Mississauga.This senior leadership role oversees goeasy’s National Unsecured Recovery Program and external legal and collections providers. You will lead internal recovery teams, manage national vendors, interpret performance data, and strengthen compliance. The position supports recovery performance and customer outcomes through internal and vendor-supported operations.Key Responsibilities: Lead national unsecured recovery strategy and daily operationsCoach teams handling legal collections and recovery activitiesManage vendor scorecards, contracts, service levels, and reviewsDevelop recovery dashboards, forecasts,
and leadership reportingOversee compliance, audits, complaints, and corrective actionsRequirements: Five or more years of progressive recovery leadership experienceExperience leading teams and improving operational performanceUnderstanding of unsecured collections and recovery strategiesNational vendor program and performance framework experienceKnowledge of Canadian collections legislation and litigation processesBring recovery leadership, vendor management, analytics, and compliance expertise to goeasy’s Mississauga-based operations team.#J-18808-Ljbffr