It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting Perishables, Technology or Industrial freight, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting Perishables, Technology or Industrial freight, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.Are you a commercially driven air logistics qualified who thrives on building customer relationships, driving growth, and creating results?At Kuehne+Nagel, we are looking for a Customer Care Manager to lead our Western Canada Air Logistics Customer Care organization. This is more than a traditional customer service leadership role.



We are seeking a highly motivated individual who will take ownership of our customer portfolio, strengthen customer engagement, identify growth opportunities, and help drive the next phase of our commercial success in the region.The successful candidate will bring strong industry expertise, a customer-centric mindset, and the ability to influence both customers and internal stakeholders. This role requires someone who is proactive, accountable, and energized by the challenge of creating meaningful business impact through customer retention, growth, and operational excellence.How you create impact Lead the Western Canada Customer Care team, fostering a culture of accountability, urgency, collaboration, and customer ownership.Take full ownership of a diverse customer portfolio, driving customer retention, engagement, and profitable growth.Build and maintain executive-level relationships with customers, becoming a trusted advisor and strategic partner.Identify opportunities to recover lost business, strengthen customer loyalty, and expand market share across Western Canada.Partner closely with Sales, Key

📌 Regional Director, Air Logistics Customer Care & Commercial Growth - Western Canada (Richmond)
🏢 Kuehne Nagel
📍 Richmond