Lead Genesys Cloud CX delivery for Miratech in a hybrid Toronto role, directing CCaa S architecture, integrations, and technical execution.As Development and Delivery Lead, you will guide contact centre initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams across workstreams. The role covers IVR, routing, agent desktop, dialer, reporting, and enterprise integrations.Key Responsibilities: Plan and deliver CCaa S features, integrations, and enhancementsCoordinate workstreams and maintain an end-to-end delivery viewDefine scope, timelines, milestones, and resource requirementsReview architecture, designs, code, and integration approachesOversee testing, deployment, documentation, and operational handoverRequirements: Seven-plus years in software developmentAt least three years in a leadership roleHands-on Genesys Cloud CX delivery experienceUnderstanding of contact centre operations and cloud architecturesExperience with Agile, Scrum, or Waterfall methodologiesBring Genesys Cloud CX expertise, stakeholder leadership, and delivery accountability to Miratech's Toronto-based CCaa S initiatives.#J-18808-Ljbffr

📌 Genesys Cloud Cx Delivery Lead (Toronto)
🏢 Miratech
📍 Toronto