JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Position SummaryAs a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction. As one of the most visible members of the on‐site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community. This position will champion the JLL culture of Communication, Collaboration, and Trust while performing the following duties:Resident Experience EnhancementDeliver proactive, courteous, and personalized service to current and prospective residentsAnticipate, support, and fulfill resident needs, from day‐to‐day requests to special arrangements, including support with Property Management Software and Resident Portal access and trainingBuild positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriateTake ownership of resident inquiries and requests, ensuring timely follow‐up and resolutionMaintain expert knowledge of local amenities, services, businesses, and eventsManage amenity bookings, deposits, and post‐event inspectionsAssist with resident move‐ins and move‐outs to ensure a seamless experienceWork closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience programPromote resident participation and contribute to creating a welcoming, connected, and engaging community environmentIdentify opportunities to enhance the resident experience through proactive service and engagementPersonalize interactions by familiarizing yourself with residents and their petsConcierge ServicesCoordinate resident requests and connect residents with trusted local service providers, community resources,



and lifestyle servicesHandle package and delivery managementRespond promptly and professionally to all resident communications, including calls, messages, emails, and inquiriesDemonstrate resourcefulness and initiative when responding to unique resident requestsServe as a knowledgeable resource for building services, neighbourhood amenities, local events, dining, and entertainmentMaintain shift logs and daily memo books containing pertinent informationSupport leasing staff with prospective resident greetings for tours and showingsBuilding Operations SupportManage service elevator and loading dock schedulesControl building access for contractors, vendors, visitors, and residentsAdminister security access devices, including cards, fobs, and transmittersMaintain enterphone system information and security software recordsLiaise with security personnel and other service providers as requiredReport building concerns, incidents, and operational issues to the appropriate team members in a timely mannerCommunity EngagementBuild positive relationships with local businesses, service providers, and community partnersGather and share community information for resident communications and social media initiativesAssist in organizing and executing resident events and community‐building activitiesRecognize opportunities to create positive resident touchpoints and memorable experiencesSupport initiatives that strengthen resident engagement and foster a sense of communityGuest Suite ManagementOversee and administer the building's guest suitesManage guest suite bookings and reservationsCoordinate cleaning and maintenance of guest suitesEnsure guest suites are properly stocked with amenitiesHandle check‐in and check‐out processes for guest suite usersAddress any issues or concerns related to guest suite usageMaintain accurate records of guest suite occupancy and revenueQualifications3+ years of experience in luxury residential, hospitality, customer experience, guest services, or other service‐focused environments with a demonstrated track record of delivering exceptional customer experiencesPost‐secondary education in hospitality management, business, communications, or a related field is preferredProven ability to build strong relationships and establish trust with residents, guests,



and colleaguesExceptional communication and interpersonal skills, with a commitment to professionalism, discretion, and confidentialityStrong organizational abilities and the ability to effectively manage multiple priorities in a fast‐paced environmentDemonstrated ability to remain calm, professional, and solution‐oriented when handling challenges or resident concernsExceptional attention to detail and commitment to service excellenceSelf‐motivated with the initiative to proactively identify and address resident needsProficiency in Microsoft Office Suite; experience with Yardi or similar property management software is considered an assetCurrent First Aid, CPR, and AED certification, or willingness to obtain certificationFlexible availability, including evenings, weekends, and holidays as requiredAbility to stand, sit, or walk for extended periodsAbility to occasionally lift and carry items up to 10 poundsThe Ideal CandidateThe ideal candidate is personable, polished, and genuinely enjoys working with people. They are proactive rather than reactive, take pride in delivering exceptional service, and understand that small details can have a significant impact on the resident experience. They are confident problem‐solvers who consistently follow through on commitments, demonstrate sound judgment, and contribute positively to the community atmosphere at Charles West.Our business in CanadaOur Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients. In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long‐term profitable growth over the next decade, enhancing our leading position, providing best‐in‐class services to our clients, and creating inspiring and rewarding career paths for our people.Estimated compensation for this position: 57,000.00 – 60,000.00 CAD per year This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, perks, or other compensation.Location: On‐site – Toronto, ONOpening Type: Replacement

📌 Concierge (Toronto)
🏢 Jones Lang LaSalle
📍 Toronto