Deliver exceptional guest service at the hotel front desk using Opera or Opera Cloud, communication, and conflict resolution skills. Sandman Hotel Group welcomes customer-focused professionals.

The Guest Service Agent serves as the hotel’s front-line representative for guests, clients, and business partners. This role handles check-ins, reservations, payments, inquiries, and transportation arrangements. It also supports reporting, cash verification, and a welcoming front desk environment.

Key Responsibilities:

- Check guests in and out of the hotel
- Answer telephone, email, and in-person inquiries
- Book telephone reservations and arrange guest transportation
- Compute bills, collect payments, and make change
- Print reports and verify shift activity, cash, and keys

Requirements:

- Two-year apprenticeship in front desk operations or hotel management preferred
- One year of hotel front desk experience preferred
- Customer service and people management experience
- Robust accounting practices and principles knowledge
- High proficiency with Opera or Opera Cloud

Bring guest service, communication, accounting, and conflict resolution skills to Sandman Hotel Group’s front desk team.

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📌 Hotel Front Desk Guest Service Agent (Terrace)
🏢 Northland Properties
📍 Terrace