The Intake & Engagement Worker is a key frontline member of the Safer Pathways Initiative, a collaborative partnership between YWCA Calgary, Calgary Police Services (CPS), and FearIsNotLove (FINL). This position is responsible for responding to referrals, engaging individuals and families impacted by domestic violence, and providing trauma-informed support to promote safety, stability, and connection to resources. Through assessment, safety planning, crisis intervention, case management, advocacy, and systems navigation, the Intake & Engagement Worker supports participants in identifying their goals, addressing immediate concerns and accessing services that meet their unique needs.This full-time position typically works 37.5 hours per week, Monday to Friday, with flexibility to work between 8:00 a.M. and 6:00 p.M. The role is primarily based out of CPS Headquarters and requires travel throughout Calgary as needed.What We OfferTruly rewarding work; contribute to lasting, positive change for individuals and our communityA supportive team environment and opportunities for professional developmentComprehensive benefits including an employee assistance planPaid time off (for eligible roles; prorated based on startdate and FTE status) includes:3 weeks of paid vacation6 personal days12 sick daysA paid day off to celebrate your birthdayWhat You'll DoRespond to referrals received through the Safer Pathways initiative and initiate participant engagement in a timely mannerComplete intake, screening and assessment activities using a trauma-informed, participant-centred approachConduct individualized risk assessments and develop service plans that reflect participant strengths, needs, goals, and safety concernsProvide crisis intervention, emotional support,



safety planning and stabilization servicesSupport participants in identifying safe options and implementing immediate and longer-term safety strategiesUtilize de-escalation techniques, and a calm, grounded approach when responding to crisis situations, emotional distress, or conflictDevelop and maintain supportive helping relationships that promote trust, engagement, and participant choiceCollaborate with the Outreach Coordinator regarding referral processes, service prioritization, and file assignmentProvide individualized case management services to individuals and families impacted by domestic violenceAssist participants in navigating social service, legal, housing, financial, health, child-serving, and community systemsSupport participants in identifying and achieving goals related to safety, stability, and well-beingConduct community-based outreach and meetings in locations that support participant accessibility and safetyProvide court accompaniment and advocacy support as appropriate.Collaborate with participants to identify and address barriers to accessing services and supportsMaintain accurate, timely, and confidential documentation of participant interactions, assessments, service plans, referrals and outcomesParticipate in regular supervision and team meetings, including case consultations with partners of the Safer Pathways initiativeQualificationsBachelor's degree in social work, psychology, criminology, or a related human services fieldProfessional registration is considered an asset. Equivalent combinations of education and experience may be consideredMinimum three (3) years of experience working in the field of family violenceMinimum two (2)



years of experience providing outreach, case management, or community-based support servicesFirst Aid/CPR, Naloxone, ASIST, NVCI, and Brain Story certifications required within three months of employmentMust have a Class 5 driver's license, driver's abstract, and daily access to a reliable vehicleWhat You'll BringDemonstrated understanding of family violence, mental health, substance use, traumatic stress, poverty, homelessness, and their intersectionsStrong knowledge of community resources, service systems, and referral processesDemonstrated ability to build rapport and engage individuals experiencing crisis, trauma, or complex barriersStrong computer literacy and ability to learn current software and information systemsAbility to respond appropriately to medical emergencies, including administering Naloxone and First Aid/CPR until emergency medical services arriveExperience working directly with Calgary Police Service (CPS) and community agencies in an outreach or community-based capacity is an assetIf you want to change lives, we want to hear from you.Deadline: until a successful candidate is foundYWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.Privacy statement: Personal information is managed in accordance with Alberta's Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at [email protected].

📌 Intake Engagement Worker (Calgary)
🏢 YWCA Calgary
📍 Calgary