Support pharmacy clients by phone and process medication refills as a full time, permanent Customer Service Representative at MediSystem Pharmacy. Kroll experience is valuable.

MediSystem Pharmacy, a Shoppers Drug Mart division, serves seniors in long term care and retirement homes across Canada. This customer service representative role handles client questions, prescription requests, pharmacy paperwork, and medication refills. No pharmacy experience is required, while pharmacy education or Kroll experience is an asset.

Key Responsibilities:

- Answer and triage phone calls throughout each business day
- Retrieve prescriber orders, prescriptions, and refill requests
- Process medication refills using Kroll pharmacy software




- Obtain client clarifications through outbound calls
- Print, deliver, sort, and follow up on documents

Requirements:

- No pharmacy experience required for this position
- Excellent telephone customer service and communication skills
- Ability to analyze and mediate emerging problems quickly
- Solid organization, attention to detail, and task management
- Kroll experience or pharmacy education considered an asset

Bring client service, pharmacy software, communication, and organizational skills to MediSystem’s medication support operations.

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📌 Pharmacy Customer Service Representative (Toronto)
🏢 Shoppers Drug Mart
📍 Toronto