Lead IBM’s Incident Management function for a business-critical Government of Canada payroll environment, using incident command and executive communication skills.As Incident Management Leader, you will direct high-urgency production response across a complex enterprise setting. You will lead the IBM Incident Management team, coordinate application, payroll operations, infrastructure, database, architecture, and change teams. The work centers on service restoration, escalation management, operational readiness, and clear client communication.Key Responsibilities: Lead high-urgency production incidents from coordination through resolutionDirect incident bridges and executive escalationsCoordinate technical and operational teams during recoveryCommunicate impact, risks, decisions,



and resolution pathsStrengthen processes, documentation, reviews, and performance measuresRequirements: 8–10 years in Incident Management and enterprise production environmentsExperience leading teams during critical service eventsStrong incident command, ITIL, and escalation management knowledgeClear executive, client, written, and presentation communicationGovernment of Canada security clearance eligibility requiredBring decisive leadership, service restoration expertise, and stakeholder communication skills to IBM’s critical payroll environment.#J-18808-Ljbffr

📌 Ibm Incident Management Leader (Edmonton)
🏢 International Business Machines
📍 Edmonton