Lead client success operations at Benefit Solutions, using operational strategy and performance management to strengthen service delivery across Canada.As Vice President, Operations, you will guide daily performance across benefits administration, claims administration, customer service, and related functions. You will partner with Technology, Product, Client Success, and business leaders. The mandate includes improving efficiency, quality, consistency, and client outcomes across Benefit Solutions’ growing portfolio.Key Responsibilities: Develop operational strategies supporting business objectives and sustainable growthLead performance across advantages and claims administration functionsEstablish KPIs, metrics, and reporting for accountabilityStandardize processes, controls,



and performance expectationsBuild and develop a high-performing operations organizationRequirements: 15+ years of progressive operational leadership experienceBenefits administration, group insurance, TPA, or similar experienceComplex operational teams and service delivery leadershipTechnology and data experience improving business outcomesStrategic, collaborative, accountable, and execution-focused leadershipBring operational leadership, process improvement, and client-focused service expertise to Benefit Solutions’ national portfolio.#J-18808-Ljbffr

📌 Vice President Operations Client Success (Mississauga)
🏢 People
📍 Mississauga