Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description:POSITION PURPOSE SUMMARY:The role is a front-line management position which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and/ or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency.ACCOUNTABILITIES:The incumbent may perform all, some, or similar range of duties.Case Management Team Supervision:Responsible for the overall daily operation and management of the Case Management TeamParticipate and support team in case conferences with partner agenciesResponsible for the data base and networking with other service providers for consistent reporting functionsEnsure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standardsLead weekly case management meetings with teamReview individual case workers/resource workers case notes, when requiredRegularly review and recommend, if necessary, revisions to operational policies and proceduresParticipate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service providerEscalate higher-level issues/concerns to the Leadership team for their guidance/resolutionProvide case management for clients by maintaining a caseload, keeping appropriate and complete records on all contacts and sessions as required by policies and procedures.Provide individual sessions, and interventions, as needed, to help obtain housing and/or good health outcomes, including but not limited to short-term crisis intervention, ongoing case management, training and education,



and community development and networking.Conduct intake and risk assessmentsIdentify service issues/gaps/needs and bring to the attention of the Leadership teamDevelop and implement case management of assigned clients; assist clients inestablishing goals, monitor progress, and prepare discharge planMonitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as requiredContact social services other agencies whenever necessary to provide client referralsEngage in the development of inter-personal relationships that promote dignity and respectProvide programming updates to manager of residential servicesDocument and report program stats on a monthly or as needed basisEngage verbally and through email with outside agencies regarding client needsAssist with statistical reports and other documents for DHQ/THQ/fundersMaintain accurate, comprehensive, legible, and current client file recordsPrepare and/or input appropriate forms, monthly statistical recording, and reportingShelter Supervision:Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll proceduresSchedule, conduct and document regular supervision meetingsConduct Performance Reviews quarterly and Evaluations annually using PEAC processEnsure staff work within all Health and Safety practices/protocolsAttend and actively participate in Case Management and Chair Team meetingsProvide back-up support to shelter and management positions and their functions as requiredComplete shift schedules in accordance with current policies and legislationSupervise and support Frontline Workers in providing clients with appropriate support, including system navigation, referrals and basic need provisionEnsure clients receive proper Customer Service while relating to the shelter staffRead daily the logbooks and arrange necessary follow-upRead and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each clientAssist with monitoring the Service Restrictions imposed on clientsEnsure the shelter is kept in a clean and organized/orderly fashionPrepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submittedReview client incident report created by FLW and review camera footage and follow up on incident report regarding next steps for the client and possible training of employeeOn call duties for residential issues as scheduledMonitor and maintain the Frontline Worker relief poolEnsure up to date Frontline Worker staff contact information is updated in UltiProEnsure that all employee and client files and information is kept under lock and key and held in the strictest confidentialityGather and submit statistical information on a monthly basisCompile and submit the monthly reports, as neededProvide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properlyAssist in ensuring the shelter complies and meets the standards for Quality Assurance & AccreditationAttend Committee and Agency meetings as directed by the DirectorParticipate in the Policy Review CommitteeConduct tours of building for groups or individuals as requestedAssist the Director with the creation of the budgetTeam Management:Conduct Performance Review and Evaluation annually using PEAC processAssist with staff training in accordance with facility policy, as requestedDocument supervision meetings with case workers or other team members ensuring they are accurate and up to dateComplete shift schedules in accordance with current policies and legislationSupervise the student placement when placed within the shelter and assist with the development of student plans with the Director; ensuring the criteria of the educational program is metRun/assist with the full cycle recruitment of team members including orientationMonitor and notify the Director of staff training needs in accordance to policiesCommunicate continually and effectively with team members and is an active and cooperative team memberParticipate at case management meetings, in-house training and in ongoing development of relevant skills/knowledgeOther Duties:Ensure all contact with donors, staff, volunteers, and the general public are courteous and professional.Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of guests and programs when necessary.Adhere to standards consistent with the values and philosophy of The Salvation Army.Practice The Salvation Army qualified code of ethics and communicates and cooperates with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times.Performs other work-related duties as assigned.CRITICAL RELATIONSHIP MANAGEMENT:Internal: Corps Officers, MU#J-18808-Ljbffr

📌 Social Services Manager I - Nu - C$52,520 - C$78,790.4 A Year (Winnipeg)
🏢 The Salvation Army
📍 Winnipeg