Our employer is a privately held company (Located in Thornhill) and one of Canada’s largest private travel companies, specializing in faith groups, corporate and leisure travel, and customized tours.We are seeking a hands-on Travel Operations Manager to improve day-to-day operations, support travel advisors, manage complex travel requirements, and introduce practical tools that improve efficiency.Compensation: $100,000–$120,000 CADKey ResponsibilitiesOperations & StrategyOversee day-to-day operations across corporate, leisure, and group travelImprove workflows across reservations, ticketing, fulfillment, and post-booking supportDevelop and maintain SOPs, service standards, and quality controlsCoordinate across Sales, Operations, Accounting, and LeadershipBooking Systems & TechnologySupport and optimize Sabre, NDC, CRM, and back-office systemsIdentify opportunities to automate administrative and operational tasksIntroduce practical AI and technology tools that improve agent productivityHelp advisors adopt and effectively use new tools and workflowsSupport supplier relationships and commercial initiatives where neededIdentify opportunities to improve margins, reduce errors, and control avoidable costsEnsure operational processes align with supplier and business requirementsLeadership & Travel SupportSupport and coach travel advisors and operations staffAssist with complex itineraries, high-value bookings, and escalationsImprove service quality, turnaround times, and booking accuracySupport hiring, onboarding, and employee developmentFinancial & Performance ManagementTrack operational KPIs including productivity, booking accuracy, margins, and service levelsSupport budgeting, forecasting,



and cost-control initiativesProvide operational insights and recommendations to leadershipRequirementsExperience5+ years of relevant experience in travel operations, project management, or operations managementTravel-industry experience strongly preferred, but strong project-management candidates with genuine travel knowledge may also be consideredStrong understanding of complex travel, international itineraries, and operational coordinationTicketing and airfare experience strongly preferredTICO certification preferred or willingness to obtainTechnical SkillsSabre GDS strongly preferredAmadeus considered an assetExperience with NDC, CRM, and back-office travel systemsStrong Excel, process-improvement, automation, and AI-tool capabilitiesProfileHands-on: comfortable solving operational issues and supporting complex travelTechnology-curious: actively looks for practical tools that improve workflowsEntrepreneurial: proactive, accountable, and execution-focusedOrganized: able to manage multiple priorities and complex projectsCommercially aware: understands margins, efficiency, and business impactStrong communicator: works effectively with advisors, suppliers, and leadershipNice to HaveExperience with group, wholesale, or faith-based travelExperience implementing travel technology or automation toolsProject-management experience involving multiple stakeholdersHiring and onboarding experienceWhy Join?Work with one of Canada’s established independent travel groupsExposure to corporate, leisure, group, and customized travelOpportunity to improve operations and introduce current toolsHigh-impact role with direct exposure to leadership#J-18808-Ljbffr

📌 Travel Operations & Business Development Manager (Vaughan)
🏢 Telescope Recruitment
📍 Vaughan