Join Global Excel as a Bilingual Customer Service Representative, where you will support clients during travel-related emergencies. You'll communicate in English and French while providing vital information and assistance.This role requires excellent customer interaction skills and experience in telecommunications or claims assistance. You will help customers with policy benefits, initiate claims, and ensure top-notch service delivery. Providing information on medical tests and coordinating follow-ups are integral parts of your duties.Key Responsibilities:Act as a resource for patients and medical facilitiesOpen initial claims and refer to healthcare providersPre-approve medical tests and provide relevant informationRecord interactions in the claims system efficientlyEnsure a superior level of customer service at all timesRequirements:College diploma or equivalent experienceCustomer service and claims assistance backgroundBilingual in English and French, third language is a plusProficient in Microsoft Office and communication skillsAbility to thrive in a quick-paced team environmentDeliver exceptional service as you assist clients with their diverse needs.

📌 Bilingual Customer Service Representative (Sherbrooke)
🏢 Global Excel Management
📍 Sherbrooke