Receptionist and customer service expertise define this London, Ontario chance with TruStone, supporting advisors, colleagues, visitors, and daily office operations.

Reporting to the Manager, Customer Service, the Receptionist and Customer Service Administrator answers calls, directs visitors, and provides inforce policy administrative support. The position follows defined procedures under direct supervision of the Manager Operations Customer Service. It also supports relationships with internal and external partners, including carriers and advisors.

Key Responsibilities:

- Answer and direct telephone calls professionally and accurately
- Greet visitors and oversee the front desk
- Process incoming and outgoing mail and courier items




- Adjudicate inforce policy inquiries and requests
- Manage boardroom bookings and office environment activities

Requirements:

- College diploma, university degree, or equivalent experience
- Minimum two years of customer service experience
- Insurance industry knowledge; two-plus years is an asset
- System expertise with Wealthserv, SharePoint, and Microsoft suite
- Ability to prioritize multiple tasks and solve problems

Apply receptionist, customer service, insurance administration, and problem-solving skills while supporting TruStone’s London operations.

📌 Receptionist Customer Service Administrator London
🏢 Empire
📍 London