Manager, Event Operations

Manager, Event Operations https://su.ucalgary.ca/wp-content/themes/fildisi/images/empty/thumbnail.jpg 150 150 HR HR https://secure.gravatar.com/avatar/ed9b1576bc26b56da8b4d0c75ae608155350bc6fea495b80e09e2db4f2d389ca?s=96&d;=mm&r;=g October 22, 2026 October 22, 2026

ABOUT THE STUDENTS’ UNION

The Students’ Union, The University of Calgary (SU) is one of the leading undergraduate student associations in Canada. We are a not-for-profit organization that works to ensure that University of Calgary undergraduate students have the best possible university experience through advocacy, representation, and providing valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre including a restaurant and bar, two concert venues, a convenience store, a used bookstore and copy centre, and the MacEwan Conference & Event Centre.

We’re in the business of student leadership, and so SU staff are all teachers in some capacity. We coach, mentor, and work alongside the elected members of our student government to help them develop skills and make good decisions for the organization. As such, the SU is a nimble and leading-edge organization that can pivot quickly to address emerging issues and trends.

The Students’ Union offers all our employees a competitive, market-determined salary. Our benefits, though, tend to exceed the market. These include:

- Five weeks paid vacation, to start
- Unlimited paid sick time
- A six percent RRSP matching program
- Full health and dental benefitsplus a health spending account
- A mission-driven culture that values work-life balance, diverse experiences, and kindness





People love working for the Students’ Union because we care about our employees and empower them to thrive and succeed. The result is a very low turnover and a long-serving staff who are passionate about what they do. If you’re tired of being treated like a cog in a machine and want to do something that matters without sacrificing your home life, the Students’ Union might just be the right fit for you.

POSITION SUMMARY

The Manager, Event Operations leads food and beverage service for the MacEwan Conference and Event Centre , with a primary focus on executing high-quality banquets, conferences, and special events. The Manager, Event Operations is responsible for financial targets and performance, service standards, management of staffing, security, and safety. Direct reports include supervisors in the food and beverage department and hourly food and beverage staff. This position regularly interacts with guests to gauge service levels, responds to, and resolves complaints or concerns and requires a robust focus on staff training and adherence to all health and safety, standard operating procedures, and service initiatives.

SALARY

For this position, the hiring range is $65,000 to $75,000 and the offered salary will be negotiated based on a candidate’s relative experience. As a not-for-profit organization,



it is extremely unlikely that we will be able to offer a successful candidate a salary outside of this range.

KEY RESPONSIBILITIES

General

- Work jointly with the Director, Food and Beverage Operations to create and implement standards for hiring, training, and assessing staff.
- Provide coaching and ongoing feedback, outline performance expectations, and conduct annual performance reviews.
- Provide ongoing training to staff in the areas of alcohol awareness, bystander intervention and safety procedures.
- Ensure that the department meets operational compliance with relevant federal, provincial, municipal and university legal and policy requirements including but not limited to:
- health and fire safety
- emergency preparedness
- responsible alcohol service
- scissor and man lifts
- food safety
- delivery vehicles

- Communicate operational concerns and changes to other members of management and kitchen teams.
- Delegate tasks and follow up to ensure staff are meeting the operational expectations for food preparation and delivery, service times, restaurant cleanliness, event setup, event execution, and customer service.
- Maintain high quality standards by monitoring and improving FOH procedures and execution.
- Manage and balance cash floats and reconcile liquor counts daily.
- Inspect dining, function spaces and corresponding back of house areas for maintenance, repairs, and cleaning needs.
- Work as part of the evacuation team in case of fire, or any emergency. Ensure completion of detailed reports related to security and medical incidents.
- Promote and adhere to all Students’ Union policies and procedures.
- Address day to day trouble shooting and resolving problems as they arise.

📌 Manager, Event Operations (Calgary)
🏢 University of Calgary
📍 Calgary