Shape contact center products through backlog prioritization and omnichannel transformation in Momentum Financial Services Group’s hybrid work setting. Focus on customer and advisor experiences.The Product Owner, Contact Center Pod defines and delivers capabilities across Momentum’s contact center ecosystem. This senior product role translates customer, business, operational, regulatory, and technology requirements into measurable outcomes. You will guide product strategy, Agile delivery, stakeholder alignment, and technology transformation.Key Responsibilities: Own the Contact Center Pod vision, roadmap, priorities, and outcomesCreate and prioritize epics, features, stories, and acceptance criteriaLead sprint planning, refinement, reviews, and retrospectivesAlign Operations, Technology, Compliance, Risk, Architecture,



and business stakeholdersDrive omnichannel, AI, automation, CRM, and digital capabilitiesRequirements: Five-plus years in product ownership, management, business analysis, or related rolesExperience with Agile delivery and cross-functional teamsProven backlog management in complex business environmentsStrong contact center operations and customer journey knowledgeExperience with CCaa S, CRM integrations, digital channels, or intelligent routingApply product management expertise, contact center knowledge, and stakeholder leadership to advance customer and advisor outcomes.#J-18808-Ljbffr

📌 Contact Center Product Owner (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto