Lead front office operations at Le Nouvel Hotel in downtown Montreal, using communication, leadership, and decision-making skills in a full time position.

Reporting to the General Manager, you will oversee Front Desk Agents, Telephone Operators, Concierges, and Night Auditors. You will manage daily operations, guest check-ins, check-outs, service standards, and customer expectations. The position supports guest and employee satisfaction while maximizing departmental financial performance.

Key Responsibilities:

- Lead and oversee all front office operations
- Manage reception, telephone, concierge, and night audit teams
- Coordinate guest check-in and check-out procedures
- Address complaints and resolve customer issues
- Coordinate activities with other hotel departments

Requirements:

- Strong customer service and interpersonal skills
- Leadership and decision-making ability
- Ability to prioritize and manage multiple tasks
- Ability to learn PMS software such as OPERA
- Bilingual French and English communication, oral and written

Bring front office leadership, guest service, and bilingual communication skills to Le Nouvel Hotel’s Montreal operations.

📌 Front Office Operations Manager Montreal
🏢 RestoJobs
📍 Montreal