Lead bell desk service at Fairmont Royal York in Toronto, using guest communication and luggage coordination to support arrivals and departures.

The Bell Captain oversees Guest Service staff while maintaining service standards at this historic hotel. Responsibilities include monitoring ALICE, answering inquiries, tracking bellman movements, organizing group baggage, and assisting guests with hotel and local information. The position requires bellperson experience and availability for weekends, evenings, and shift work.

Key Responsibilities:

- Greet guests and coworkers with appropriate hospitality greetings
- Arrange luggage assistance during guest arrivals and departures
- Monitor ALICE for timely guest call dispatch




- Direct Guest Service staff during assigned shifts
- Organize and expedite group baggage handling

Requirements:

- Bellperson experience required
- Excellent verbal communication and interpersonal skills
- Ability to delegate and prioritize urgent guest requests
- Skilled manner and outgoing personality
- Availability for weekends, evenings, and shift work

Bring bellperson experience, guest resolution skills, and confident team direction to Bell Captain service at Fairmont Royal York.

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📌 Bell Captain Guest Services Toronto
🏢 Fairmont Hotels and Resorts
📍 Toronto