Lead travel claims operations in Hamilton, Ontario, using claims leadership and process improvement skills in a hybrid, three-day office schedule.This newly created Travel Claims Manager position reports to the Vice President of Operations. You will oversee approximately 30 claims professionals, including three team leads, supporting a major US insurer client. The work covers cancellations, delays, medical emergencies, baggage issues, and student accidents.Key Responsibilities: Coach claims examiners and team leads directlyDevelop team leads into supervisors through guidanceManage daily operations against KPIs and service standardsImplement e-claims systems and AI-powered toolsOversee litigation files and regulatory complianceRequirements: 10+ years of progressive claims leadership experienceExperience managing high-volume claims teamsBackground in process improvement and system implementationExperience with claims technology and automation toolsStrong communication, analytical, and problem-solving abilitiesBring hands-on leadership, claims technology experience, and operational discipline to travel insurance claims management in Hamilton.#J-18808-Ljbffr