Onsite Flexibility: Hybrid — 2 days onsite currently, subject to change up to 4 days at any timePosition Type: ContractContract Duration: 13 months (extension possible up to 2 years)Pay Rate: C$55.00–C$65.00 / Hour (CAD)Shift / Schedule: Monday–Friday, 9:00 AM–5:00 PM; on-call rotation required every other week (weekends and evenings); overtime on manager approvalService Now Systems AdministratorLocation: Toronto, ONOnsite Flexibility: Hybrid — 2 days onsite currently, subject to change up to 4 days at any timeContract DetailsPosition Type: ContractContract Duration: 13 months (extension possible up to 2 years)Pay Rate: C$55.00–C$65.00 / Hour (CAD)Shift / Schedule: Monday–Friday, 9:00 AM–5:00 PM; on‑call rotation required every other week (weekends and evenings); overtime on manager approvalJob SummaryThis Service Now Systems Administrator role is a backfill position supporting a team of 14 professionals within a financial services environment. The scope of the role centers on Service Now systems administration, including IT Service Management solution design and implementation following established ITSM policies and standards. The successful candidate will ensure delivered solutions enable the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance, and business performance objectives.Key ResponsibilitiesDesign and implement IT Service Management solutions following established policies and standards, ensuring delivered solutions enable the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance,



and business performance objectivesProvide technical and thought leadership in both system integration as well as application development, and promote best practices in these areasWork closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimatesReview internal artifacts and deliverables received from vendor partners to ensure they meet solution requirementsLead/contribute in architecture, design, and code reviews of IT Service Management solutionsTroubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution effortsPerform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availabilityCode deployment in 15 instances of Service NowRequired SkillsService Now Systems Administration experience — 5 years (note: candidates must be Service Now system administrators, not general system administrators)CSA (Certified System Administrator)



certification — required and critical for considerationStrong communication skillsPreferred SkillsDevelopment experienceBanking experienceITIL 4Education RequirementsAny post‑secondary educationCSA (Service Now Certified System Administrator) certification requiredRequired Experience5 years of overall experience as a Service Now Systems AdministratorNice‑to‑Have ExperiencePrior development experienceExperience working in a banking or financial services environmentITIL 4 framework familiarityWork Workplace / Physical RequirementsOn‑call rotation required every other week, including weekends and eveningsOvertime available on manager approvalHybrid work model: currently 2 days onsite; subject to change up to4 days at any timeMedical, Vision, and Dental Insurance Plans401k Retirement FundAbout the ClientThis client is a leading financial services and banking institution operating across Canada, with a large technology and IT services organization employing professionals including solutions developers, systems administrators, release strategists, and IT specialists. The organization manages complex governance, risk, and compliance requirements and maintains a collaborative, agile team culture with emphasis on long‑term growth. Roles within the technology division span systems administration, application development, and integration, supporting thousands of users across banking operations.About GTTGTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U. S. and Canada.Job Number: #gttca#J-18808-Ljbffr

📌 Servicenow Systems Administrator (Toronto)
🏢 Global Technical Talent, an Inc. 5000
📍 Toronto