The Position:

Equicare Health is looking for a Technical Support Specialist. You'll report to the Director of Operations, working in a varied role to provide outstanding support to our customers and make our customers successful.

Job Responsibilities include but are not limited to:

- Provide direct support of Equicare Health products to our customers.
- Work with customers on the phone and other communication methods (help desk software, email, etc.).
- Upgrade and update customer systems with latest software versions.
- Working with current technology to implement systems and resolve issues (SQL Server, IIS, Windows Server, VMWare, BeyondTrust, etc.).
- Responding professionally to customer requests in a timely manner,
- Recording, tracking and reporting progress of issues.

Experience and Qualifications:

- 1 years of customer service experience.
- Knowledge of MS Windows Server OS, MS SQL Server, IIS, .NET, ASP.NET Web Forms.
- University degree or diploma in Computer Science, or equivalent work experience.

Requirements:

- Excellent oral and written English communication skills.




- Ability to develop effective relationships across all organizational levels.
- Understanding of web application security and vulnerabilities.
- Strong and effective analytical and problem-solving skills.
- Availability to early morning and afternoon shifts.

Added Bonus If…..

- You've worked with the Microsoft Azure cloud platform.
- You've worked with REST APIs.
- Certificates relevant to cloud-based platforms (Azure, AWS, Google).
- Comprehensive knowledge and experience in networking and networking technologies.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Perks:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Education:

- Bachelor's Degree (preferred)

Experience:

- Technical Customer Service: 1 year (required)

Language:

- English (required)

Work Location: Hybrid remote in Vancouver, BC V5Z 1J8

Expected start date:

#J-18808-Ljbffr

📌 Technical Support Specialist (Vancouver)
🏢 Talantir
📍 Vancouver