Use customer service and sales expertise at 21st Century Bearings in Mississauga, supporting customers through phone, email, and chat.
This Customer Relations Specialist serves customers, prospects, and existing accounts for a bearings and linear motion distributor. The work includes product recommendations, quoting, upselling, complaint resolution, and follow-up. Strong communication, organization, and analytical skills support accurate customer solutions and sales reporting.
Key Responsibilities:
- Assist customers with inquiries, orders, and concerns
- Provide product information and recommendations
- Create quotes with the customer service team
- Upsell products and services to maximize sales opportunities
- Resolve complaints and maintain customer records
Requirements:
- Five years of customer relations or related experience
- Fluent English; multilingual skills are an asset
- Excellent computer and Microsoft Office skills
- Accurate data entry and qualified phone etiquette
- Strong analytical, mathematical, organizational, and time management skills
Bring proven customer service, sales, communication, and analytical capabilities to 21st Century Bearings’ customer relations team.