Salary Range: $44,000.00 To $48,000.00 Annually

- Job type – Permanent, full time
- Location – Vancouver, BC (hybrid, 1-2x in office per week)
- Working hours – Standard business hours PST

Your Talent, Your Terms | Results, Recognition and Rewards

What’s the job:

The Customer Service Representative is responsible for handling incoming and outgoing telephone and email inquiries from customers and TFG team members with an outstanding level of service. This individual provides the first point of contact and support for general inquiries from customers and team members. They are responsible for responding, handling and/or escalating these inquiries in a well prioritized manner. The representative will update and maintain data to ensure the accuracy of current contracts. This position includes extensive administrative paperwork related to customer contracts and conducts timely, effective maintenance of this information, including data entry into our systems.

What you’ll be doing:

- Create an excellent customer service experience:
- Respond to and solve customer inquiries in a qualified and prompt manner




- Build and maintain positive relations with team members and customers by act in a respectful and effective manner
- Respond to customer inquiries with accurate information and update lease information as required
- Follow up with customers to gain missing information and resolve customer issues
- Manage all required administrative documentation related to lease applications and current customer accounts:
- Obtain and process initial and changed banking related information for customer lease payments
- Coordinate lease paperwork and required information with a high level of accuracy
- Coordinate documentation related to insurance and vehicle registration including power of attorney and insurance renewals
- Verify and update customer information and keep customer records updated in our systems
- Processing of lease termination documentation including the preparation of buyouts, bills of sale, discharge documents, waivers, and refunds.
- Coordinate with Lessees who are seeking

📌 Customer Service Representative (Vancouver)
🏢 TFG Financial
📍 Vancouver