Shape customer service experiences from your home as a Remote Service Request Intake Assistant. Participate in managing service inquiries and ensure accurate record-keeping each day.In this full-time role, you'll handle service requests, confirming details and opening cases for the next steps. Key skills include keen observation while reading customer messages and meticulous data entry. This position is critical for smooth service processing, and success hinges on transparent communication and detailed documentation.Key Responsibilities:Read customer service requests and forms thoroughlyIdentify the request type based on provided detailsOpen and update requests in the online systemRoute complete requests to the appropriate teamEnsure accurate records of customer inquiries and statusRequirements:Experience in customer service preferred but not requiredStrong attention to detail in documentation tasksAbility to work in a remote setting effectivelyGood communication skills for effective customer interactionComfort with managing sensitive information securelySupport customer service with accuracy and efficiency as a key player in the intake process.

📌 Remote Service Request Intake Assistant (Vancouver)
🏢 Overhead Door
📍 Vancouver