What is the opportunity?Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.Job DescriptionJoin RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.What will you do?Review, validate, and approve/deny Standard Change Templates (SCTs) against compliance, technical risk, and operational impact standardsConduct annual SCT renewals to assess health, viability, and continued eligibility; determine modificationsor retirementsPartner with Change Review Boards and support Enterprise CAB and Low-Risk queues to ensure IT change processes are effective, efficient,



and well-understoodCoach and educate the IT change management user community on change record quality and compliance with Enterprise IT Change Management ProceduresCollaborate with development teams on product roadmaps, requirements, and user adoption initiatives through training and documentationDrive strategic evolution of IT Change Management into a change enablement function by championing automation, agile frameworks, and operational optimization opportunitiesDevelop business cases for modernization and capability investments; identify opportunities to support ITSM process improvementsEstablish and track KPIs, quantify toil reduction and efficiency gains, and provide performance dashboards and data-driven insights to leadershipWhat do you need to succeed?Must HaveBachelor's Degree2-4 years of experience in IT Change Management or operational technical rolesDetail orientation and quality assurance mindset with strong organizational and time management skillsTechnical risk assessment and impact analysis capabilitiesCustomer service, teamwork, and stakeholder management experiencePerformance analytics and data interpretation skillsNice to HaveITIL CertificationKnowledge of infrastructure technologies (Host, Network, Database, Desktop, Middleware)Strategic thinking and process modernization experienceExperience with ITSM tools and agile transformation initiativesWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities,



and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and versatile benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesOpportunities to building close relationships with clientsAccess to a variety of job opportunities across business and geographiesJob SkillsBusiness Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process ManagementAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W: TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:Application Deadline:NoteApplications will be accepted until 11:59 PM on the day prior to the application deadline date aboveAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.#J-18808-Ljbffr

📌 Enterprise Change Enablement Manager (Toronto)
🏢 Anonymous
📍 Toronto