Scheduled Weekly Hours:

13.5

Union:

No

Work Shift:

Remote Type:

Duration:

November 11, 2026-March 31, 2027

Job Description:

This is a part-time non-Union contract position scheduled to work variable hours per week. (In person)

DUTIES

- Greets visitors/clients and directs them to appropriate service/person.
- Operates the main phone switchboard; screens and directs calls to the appropriate person/department.
- Provides callers/visitors with information on organization services and programs.
- Receives and forwards telephone inquiries to appropriate person and provides general information to clients and the public.
- Schedules appointments for clients on the Welcome Centre Client Management (WCCM) appointment booking system and database.
- Enters client initial contact information and service forms into Case Management database.
- Uses the Government of Canada’s I-CARE system to verify client information and support accurate appointment booking.
- Sorts and routes incoming mail, faxes and other materials; Prepares interoffice courier to other Centers.
- Maintains Centre and program materials and information.
- Provides administrative and secretarial support for the Centre, including the preparation of staff meeting minutes.
- Types and proofreads correspondence, reports, work orders, statements and forms.
- Perform other duties as required.

QUALIFICATIONS





- High school graduation or equivalent and 12 months office experience.
- Proficiency in using databases and scheduling systems for client appointments, data entry, and maintaining accurate client records.
- Working knowledge of Windows software and Microsoft Office suite in particular MS Word, MS Teams and MS Outlook.
- Typing skills: Minimum 40 words per minute.
- Knowledge of office procedures.
- Verbal and written fluency in English is required; the ability to speak another language would be an asset.
- Demonstrated ability to provide welcoming, respectful, and inclusive service to newcomers from diverse cultural and social backgrounds, using an anti-oppressive and anti-racist approach.
- Strong interpersonal and collaboration skills, with the ability to work effectively with colleagues, partner organizations, and service providers in a multi-agency setting
- Strong organizational and administrative skills, with the ability to manage multiple tasks and priorities in a busy reception environment.
- Demonstrated ability to exercise sound judgment, discretion, and professionalism when handling sensitive client inquiries and information.
- Must have strong customer service orientation.
- Works flexible hours as needed, and demonstrated reliability, punctuality, and consistent attendance.
- Must be able to obtain and maintain an I-CARE

📌 118-26:Clerical Assistant (Vaughan)
🏢 Costi
📍 Vaughan