Role Responsibilities Ready for your next career chance? Bring your skills, experience, and passion where your contributions matter and your work can make a real difference.

As a Family Portal Representative , you will support families and childcare providers by reviewing information, applying policies, resolving complex issues, and ensuring accurate, consistent, and client-focused service delivery.

Key Responsibilities: Advanced Operational Support Provide support on complex requests, account issues, payment concerns, and unusual client circumstances.

Research issues across systems and information sources to determine appropriate next steps.

Identify matters requiring supervisor, program, policy, fraud, collections, licensing, or technical review.

Support application of operational policies, procedures, and service standards.

Act as an operational resource for less experienced staff when requested.

Quality Assurance Resolve complex account, payment, and client service issues.

Review information to identify discrepancies, processing errors, and potential payment issues.

Support corrective actions to resolve errors and prevent recurring issues.

Application of policies, procedures, privacy, and documentation standards.

Report quality concerns and recommend improvements.

System and Process Improvement Identify recurring portal, workflow, system, and service issues.

Document issues, impacts, and supporting examples Support testing and process improvements.

Recommend improvements to portal functionality, processes, and client resources.

Identify and recommend process improvements.

Trend Identification and Reporting Track recurring client, account, processing, and service issues.

Identify emerging trends, risks, and workload pressures.

Maintain accurate operational data and statistics.

Prepare operational summaries and observations for review.

The is provided for further details on this position.

📌 Child Care Family Portal Representative (Edmonton)
🏢 Government of Alberta
📍 Edmonton