Title: Business Analyst - Service

Now Duration: 12 months contract Work Arrangement: Remote Location: Ottawa Security: Reliability Status Introduction The consultant will be responsible for conducting assessments and developing recommendations to enhance security screening, access management, and process modernization initiatives.

This role requires engaging with stakeholders, analyzing current processes, and utilizing Service

Now for workflow automation and process optimization.

Required Skills & Qualifications Canadian Federal Government Security Clearance – Reliability Status and above A university degree or college diploma in Business Administration, Public Administration, Operations Management, Management Consulting, or a related field Lean, Six Sigma, Business Process Management, Prosci, or equivalent certification A minimum of seven (7) years of demonstrated experience in business analysis, process improvement, operational transformation, or program modernization within large and complex organizations Demonstrated experience using Service





Now for workflow automation, case management, and business process optimization Preferred Skills & Qualifications Banking & Financial industry experience PMP or Prince2 certification AI expertise in medium to large enterprises, particularly in public sector, banking, or secure environments Day-to-Day Responsibilities Conduct current-state assessments to identify gaps, inefficiencies, and risks Engage with stakeholders to gather business requirements and document pain points Develop process improvement recommendations based on industry best practices Design future-state operating models and process frameworks Develop business requirements and implementation recommendations for digital enablement initiatives Establish performance measurement frameworks and develop implementation roadmaps For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Business Analyst - ServiceNow (Ottawa)
🏢 Artech
📍 Ottawa