Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.Job purpose The successful candidate will work across the Canada Innovative Medicine (IM) and Generics (GRx) business to provide CRM oversight and IC plan development and implementation. Additionally, identify potential marketplace opportunities based on CRM analysis and salesforce structure and program developments. The candidate will work collaboratively with Brand Management and GRx business leaders and other cross functional members to synthesize findings into actionable insights is critical to this role. In addition, she/he will bring a comprehensive outside-in perspective to shape Brand and/or New Product strategies impacting field performance. The deliverables are to manage vendors, design, update and maintain and extract key data sets to enable metrics on performance, targets, field planning and events (CRM system). The candidate will develop systematic performance metrics reports/dashboards and verify IC payouts based on reward on performance planning.Duties and responsibilities Drive comprehensive outside-in strategic perspective bringing value adding insights on patients, customers, competitors, payers and regulators. Strong focus on analytics and performance metrics.Integrate research, intelligence, analytics and intuition to generate insights that enable fact based decision makingLead cross-functional analytics initiatives from planning through delivery,



ensuring alignment with business priorities. CRM system and IC planning.Translate business needs into data-driven solutions across multiple domainsCollaborate with data engineering teams to design scalable data models and workflowsPartner with data scientists and analysts to drive insights, machine learning deployment, and automation use casesSupport data governance processes, including stewardship, lineage, and data quality frameworksEstablish standards for data documentation and governance across the data lifecycle- CRM and IC planningOversee development and maintenance of dashboards to deliver actionable insights to stakeholdersMetrics development for insights and actions- field performanceAdditional responsibility (Only applicable to customer facing roles) Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business dayQualifications 7+ years of experience in data analytics or related fields within the pharmaceutical industry is requiredProven ability to manage complex data projects across multiple stakeholdersProficiency in Python and SQL/CRM systemsStrong understanding of data engineering, analytics lifecycle, governance, and reporting best practicesStrong communication, organizational, and stakeholder management skillSuperior analytical skills – high comfort in using tools (eg Excel) to analyze and visualize data via standard tools/charting methods; ability to effectively present and defend analysesProject Management Excellence in facilitation,



cross functional teams within a high matrix environmentDemonstrated ability to manage multiple projects simultaneouslyAble to engage and interact effectively with leadership; understand show to readaudience and customize approach accordinglyDeals well with ambiguity / intensity – operates well in a fast-paced setting driven by leadership requests and evolving needs of the franchiseAccountable: makes things happen; takes responsibility for execution; speaks up and voices opinionStrong analytic skills, administrative and attention to detailStrong interpersonal and communication skillsProficiency in Microsoft office suite tools such as Excel, Power Point, and basic analytics platformsProficiency in the French language is an assetWorking conditions Hybrid 3 days a week in MississaugaPhysical requirements Office – 3 days a weekDirect reports NAThis posting is for an existing vacancy.The presently-anticipated base compensation pay range for this position is $100,000 to $122,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary

📌 Crm & Ic Manager (Mississauga)
🏢 SUN PHARMA
📍 Mississauga