Lead Trans Link’s brand marketing and customer experience strategy through enterprise leadership, strategic direction, and hybrid work within British Columbia. Shape programs that strengthen reputation and customer outcomes.As Director, you will guide brand, marketing, customer experience, and ridership development across Trans Link and its operating companies. You will advise senior leaders, develop strategies, and advance customer-centric standards. The work connects customer insights, integrated campaigns, service design, and sustainable ridership growth.Key Responsibilities: Lead enterprise brand, marketing, customer experience, and ridership strategiesDirect integrated campaigns, creative teams, and customer-facing programsOversee Customer Experience Action Plan and Voice of Customer programProvide executive recommendations,



reports, and Board presentationsLead budgets, contracts, partnerships, and multidisciplinary teamsRequirements: Degree in business, marketing, or communicationsNine years progressively responsible relevant experienceExpert marketing, brand management, communications, and behavioral insights knowledgeAdvanced customer strategy, analytical, decision-making, and business acumenAdvanced leadership and team-building skillsBring enterprise brand leadership, customer experience expertise, and ridership development skills to Trans Link’s transportation objectives across Metro Vancouver.#J-18808-Ljbffr

📌 Director Brand Marketing Customer Experience (Vancouver)
🏢 TransLink
📍 Vancouver