Account Executive

Position: Account Executive

Reporting to the Director of Sales, the Account Executive creates long-term, trusting relationships with our customers with the goal of developing new business from existing clients and actively seeking new sales opportunities.

This position will liaise with cross-functional internal teams to improve the entire customer experience.

The key area of focus for this role will be to grow Aurum's business within the commercial, residential, and post-construction industries.

Job Type: Full time, Permanent

Work Location: In-Person, North York

Salary Range: $65,000-$75,000/year + Commission

Responsibilities

Serve as the primary point of contact for an assigned portfolio of client accounts, managing day-to-day communication and relationship management

Develop and maintain a strong understanding of each client's needs, service scope, and business objectives

Identify opportunities for account growth, including upselling and cross-selling additional services

Coordinate with operations, service delivery, and support teams to ensure client commitments are met on time and to standard

Prepare and deliver regular account reviews, performance reports, and renewal proposals to clients

Monitor client satisfaction and proactively address service issues, escalations, or complaints

Negotiate contract terms, pricing adjustments, and service agreements in line with company policy

Maintain accurate and up-to-date client records,



activity logs, and pipeline data in the CRM (e.g., Salesforce)Track account-level KPIs such as retention rate, revenue growth, and client satisfaction scores

Collaborate with sales leadership to forecast renewals and identify at-risk accounts

Onboard new clients, ensuring a smooth handoff from sales to account management

Stay current on industry trends, competitor offerings, and company service updates to better advise clients

Represent the company professionally in client meetings, site visits, and calls

Meet or exceed assigned retention and growth

All other duties as assigned.

Required ExperienceA minimum of 3 years of experience making a positive difference in an organisation3+ years of account management experience in the service or operations industry

Strong sales and negotiation skills

Ability to build rapport with clients and understand their business needs

Excellent communication(verbal and written)skills

Ability to efficiently use Microsoft Office and Salesforce

Benefits: Health Care

Paid time off

Performance bonus

Travel allowance

Phone data usage allowance

Benefits commence on the first day of employment

Aurum and its affiliates welcome and encourage applications from people with disabilities.

Accommodations up to the point of undue hardship are available for candidates taking part in all aspects of the selection process.

📌 Account Executive (Toronto)
🏢 Aurum
📍 Toronto