Job Duties/Qualifications, Skills and Abilities (QSA) Job Duties Job Duties - Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients. - Ability to model excellence communication, listening and oral presentation skills. - Answer student questions and provide individual feedback on service excellence and customer service skills. - Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment. - Manage the classroom to provide an optimum learning setting for students. - Work co-operatively with the Continuing Education Consultant and colleagues in “team” environment. QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Description Required Qualifications - Four year Bachelor of Education degree with a major in Business Education; OR Four year Bachelor of Education degree plus an Office Education certificate; OR an equivalent combination of education and recent, relevant experience.- Expert understanding of customer service practices. - Expert oral communication background,
a strong understanding of conflict theory, and strategies used to diffuse conflict. - Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills. - Recent relevant industry teaching experience preferred.- Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.- Must be available to travel across the province to deliver customized courses.
Desired QSA Required Competencies 1.
Demonstrated proficiency and recent experience in the use of the internet, e-mail, MS Office Suite software and the ability to learn and adapt to changing technology. 2.
Effective communication skills (written and oral). 3.
Effective interpersonal skills and problem-solving skills. 4.
Effective instructional ability. 5.
Ability to function as a team member in an ever-changing environment. 6.