Deliver helpful customer service at Michaels through product guidance, checkout support, and cash handling in a public retail store. Support shoppers with solutions while maintaining a positive, respectful experience.

This Customer Service Team Member role supports shopping assistance, Rewards and Private Label Credit Card enrollments, and Voice of Customer surveys. You will also handle BOPIS and SFS processes, stocking, merchandise recovery, and Custom Framing selling and production. Retail or customer service experience is preferred.

Key Responsibilities:

- Help customers locate products and provide solutions
- Provide fast, friendly checkout and cash handling
- Explain Rewards and credit card advantages; complete enrollments
- Support BOPIS, SFS, stocking,



and planogram processes
- Complete merchandise recovery, returns, and store maintenance

Requirements:

- Retail or customer service experience preferred
- Remain standing and move throughout the store
- Bend, lift, carry, reach, and stretch regularly
- Lift heavy boxes and access high shelves by ladder
- Availability for nights, weekends, and early mornings

Use customer service, checkout, merchandising, and omnichannel skills to support Michaels shoppers and store operations each day.

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📌 Michaels Customer Service Associate (Calgary)
🏢 Michaels
📍 Calgary