The Customer Service Representative role is responsible for providing support to the Sales Team and providing a consistent first point of contact for clients through excellent telephone & email communications skills. Other duties may be assigned as necessary. Integrity, vision, professionalism and passion are key components of this position.

Duties and Responsibilities

- Enter current customer data and update changes to existing accounts in the corporate database.
- Receive/Review & Input customer orders into computer system.
- Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell where product availability is limited.
- Communicate with client’s regarding direction, deliverables, and next steps
- Record all orders relating to client (excel)




- Communicate with internal departments (purchasing, shipping, sales) of the business as necessary
- Work closely with the Production and Purchasing to answer any questions they may have concerning current and future orders
- Respond to customer inquiries to determine needs, provide recommendations and quotes, and assist customers with the order process. Obtain information for future contact
- Develop personal relationships while gaining a clear understanding of customer's business and requirements.
- Provides the production team with key

📌 Customer Service Representative (Halton Hills)
🏢 Niles Steel Tank
📍 Halton Hills