Job Description: At Sun Life, we support the health care needs of millions of Canadians.

As a leading provider of group benefits, our Disability team helps employees and employers navigate disability claims and benefit administration with empathy, accuracy and care.

As a Disability Payment Administrator, you will support plan members by maintaining disability benefit records, assisting with government benefit coordination and delivering timely, effective client service.

What will you do? Administer disability benefit updates, extensions and file maintenance activities, ensuring accurate and timely processing of plan member information.

Support clients throughout disability and government benefit processes, including Canada Pension Plan (CPP) and Quebec Pension Plan (QPP) applications, earnings verification and benefit expiry management.

Deliver a positive client experience through inbound and outbound communication while maintaining professionalism and empathy.

Collaborate with internal partners to identify opportunities for operational efficiencies and continuous process improvement.

What do you need to succeed? Customer service experience, strong communication and active listening skills, and the ability to build positive relationships with clients and business partners.





Strong organizational, time-management and prioritization skills, with the ability to work effectively in a quick-paced, high-volume environment.

Demonstrated judgment, initiative, resilience and adaptability when managing changing priorities and challenging situations.

Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Additional information Occasional overtime may be required during periods of increased workload to meet client service commitments.

What's in it for you? Opportunities to learn current skills, grow your career and explore internal mobility opportunities.

Comprehensive onboarding and ongoing learning programs designed to support your success. A collaborative, inclusive and supportive work environment with leaders invested in your development and well-being.

Health and wellness benefits, paid vacation and programs that support financial security and work-life balance; permanent roles may also include retirement, employee share ownership, performance rewards, sabbatical opportunities and community giving support.

📌 Disability Payment Administrator (Montreal)
🏢 Sun Life
📍 Montreal