Lead protected airport operations for Air Canada while managing gates, check-in counters, and security checkpoints across daily terminal activities. Guide teams through changing operational demands. As an In-Terminal Operations Manager, you will lead complex day-of airport operations and supervise unionized team members. You will promote safety protocols, Standard Operating Procedures, customer service excellence, and On-Time Performance. Your leadership will support glowing-hearted hospitality, employee accountability, and effective responses to disruptions, emergencies, and passenger concerns. Key Responsibilities:

Lead daily operations across gates, counters, and checkpoints Supervise unionized employees and reinforce accountable task completion Monitor safety, SOP adherence,



and On-Time Performance Resolve disruptions, emergencies, delays, and passenger concerns Conduct incident investigations, audits, and corrective actions Requirements:

Post-secondary diploma or equivalent operations experience At least two years in leadership or equivalent experience Strong communication, interpersonal, and team management skills Availability for 24-hour operations, shifts, weekends, and holidays Ability to obtain and maintain a Restricted Area Identity Card Bring airport leadership, safety judgment, and customer service focus to Air Canada’s in-terminal operations team.

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📌 Airport Operations Manager In-Terminal (Dorval)
🏢 Air Canada
📍 Dorval