Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.

Contract Period: 12 months with Potential to extend or convert

Pay Rate: $26 per hour

Location: Mississauga, ON

Location Type: Onsite

Business Hours: Monday – Friday, 8:00 AM – 4:00 PM

Job Responsibilities

- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
- Reports to a Team Manager within the Team Structure.




- Positively contributes to the overall customer experience and loyalty index in each interaction.
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
- Create and/or recognize exceptional customer service through established programs.
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
- E4Provide subject matter expertise for internal and external partners within defined areas.
- Complete assigned tasks accurately & within established standards.
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
- Identify areas of risk and elevate as necessary.
- Be knowledgeable and comply with

📌 Operations Officer II (Mississauga)
🏢 RobertsonLtd.
📍 Mississauga