Our client is looking for a dedicated Customer Service Representative to join their team in Edmonton, Alberta.

This role supports customers by managing inquiries, providing administrative assistance, and ensuring timely, accurate, and professional service.

The ideal candidate is organized, detail-oriented, and customer-focused, with robust communication skills and the ability to manage high volumes of requests in a fast-paced environment.

Responsibilities: Respond to customer inquiries by phone, email, and written correspondence, providing timely, accurate, and professional service.

Resolve routine issues, escalate complex concerns, and follow up to ensure timely resolution.

Assist customers with registrations, account updates, renewals,



and general service requests.

Review forms and supporting documents for completeness and accuracy.

Maintain accurate records through data entry and database updates.

Prepare and format correspondence, reports, and administrative documents.

Coordinate appointments and manage follow-up communications.

Monitor service requests, identify recurring issues, and escalate urgent matters.

Support continuous service improvement and participate in team meetings and training to stay updated on procedures and policies.

📌 Customer Service Representative (Edmonton)
🏢 Robert Half
📍 Edmonton