Mail Clerk Discover an engaging opportunity in the insurance sector for our client, offering the chance to contribute to essential day-to-day operations, connect with internal partners, and gain valuable exposure to numerous business units within a collaborative service environment.

What is in it for you: •Hourly salary of $ • 4-month contract. • Full-time position: hours per week. • Weekday schedule from 8 am to 4 pm. • On-site work in a agile environment.

Responsibilities: • Receive, sort, and distribute incoming mail and courier deliveries in a timely manner. • Handle outgoing mail and courier items for customers and advisors accurately and within required timelines. • Handle and distribute cheques, contracts, and statements accurately to internal and external customers. • Use web-based systems and internal mainframes to gather client information and mailing instructions. • Maintain email inboxes and process email inquiries, scanning requests, and print requests accurately and promptly. • Investigate and obtain new addresses for customers and resolve related inquiries. • Assist with ad hoc projects as required. • Provide excellent customer service to internal partners. • Communicate with customers, employees, and other individuals to answer questions,



provide or explain information, and address complaints. • Answer telephone calls, direct calls, and take messages. • Compile, copy, sort, file, compute, record, and proofread information related to office activities, business transactions, records, and reports. • Maintain and update filing, inventory, mailing, and database systems.

What you will need to succeed: Required qualifications • High school diploma. • 5+ years of previous customer service or data entry related work experience. • Capacity to meet the physical requirements of the role, including lifting up to 50 lbs. • Demonstrated accuracy and attention to detail required to avoid privacy incidents. • Proficiency with Microsoft applications, including Outlook, Teams, Word, and Excel. • Capacity to keep information organized and confidential.

Preferred qualifications • Clear and precise verbal and written communication skills. • Teamwork and a positive attitude. • Adaptability to fluctuating workloads and change. • Multitasking, organization, and prioritization skills. • Effective time management and independence. • Analytical and problem-solving skills. • Strong interpersonal and customer service skills.

📌 Mail Clerk (Waterloo)
🏢 Recrute Action
📍 Waterloo