Is this role right for you? In this role, you will: • Support projects through the end-to-end lifecycle, including discovery, business impact assessments, stakeholder facilation, requirements definition and documentation, process mapping, RACI development, solution walkthroughs, testing and defect management, training and communications, implementation, and operational readiness. • Plan and facilitate business stakeholder sessions, including user discovery and requirements gathering. • Create clear and comprehensive business requirements documentation that defines business needs, functional requirements, process impacts, and expected outcomes for system and process changes. • Develop and execute test cases, validate results, document findings, and support the tracking and resolution of defects. • Support operational readiness for current or changed solutions, including impact assessments, testing, procedures, controls, training, communications, and transition to operations. • Develop and coordinate training and communications to support implementation, adoption, and successful transition to operations. • Support day-to-day operational procedures, including the Request for Information (RFI) process, coordinating requests across relevant stakeholders and partnering with Privacy Advisory groups to ensure employee privacy considerations are appropriately assessed and addressed. • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursue effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles,



while ensuring the adequacy, adherence, and effectiveness of business controls to meet obligations related to operational, compliance, AML/ATF/sanctions, and conduct risk. • Champion a high-performance environment and contribute to an inclusive workplace culture.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have: • A post-secondary degree in Human Resources, Business, Operations, Information Systems, Science, Engineering, or a related discipline. • Experience in business analysis and project delivery. • Strong analytical and technical aptitude, with the ability to understand systems, data, and process flows and translate business needs into clear requirements. • Experience creating business requirements, process maps, RACIs, procedures, gap assessments, and operational readiness documentation. • Strong facilitation, stakeholder management, written communication, and presentation skills. • Highly organized, proactive, and comfortable working through ambiguity in a fast-paced environment. • Sound judgment and structured problem-solving skills, with the ability to identify risks, assess impacts, and recommend practical solutions. • Proficiency in Microsoft applications such as Excel, Word, Power

Point, and Visio.

Experience with HR systems and project management tools is an asset. • Knowledge of Human Resources policies, procedures, systems, records management, and operational processes is an asset. • Business Analysis, Process Improvement, or Project Management certification is an asset. • Fluency in English is required; fluency in Spanish is an asset.

📌 Senior Business Analyst, GHR Operations Projects (1-year contract) (Scarborough)
🏢 Scotiabank
📍 Scarborough