Aftermarket Service Manager – CNC Equipment PM Program Build Location: Etobicoke, ONBenefits: Medical, Dental, Vision, PTO, and moreJob Type: Full-TimeTypical Hours: M-F, 8 a.M. – 5 p.M. ET; 100% onsiteStart Date: ASAPAftermarket Service Manager – CNC Equipment PM Program Build Description Our client in the machine tool industry is looking for a Service Development Manager to add to their team in Etobicoke, ON. Reporting to the Vice President, you will design and build a preventive maintenance (PM) program and aftermarket service business as a distinct revenue-generating line of business from the ground up. Qualified candidates will have experience building or managing aftermarket service programs within industrial equipment, machine tools, or related capital equipment industries. This is an exciting opportunity for an entrepreneurial service leader to own a high-impact business unit inside a profitable,



family-owned industry leader with 65+ years of history and significant long‑term growth potential.Aftermarket Service Manager – CNC Equipment PM Program Build Responsibilities Design and develop a multi-tier PM program and delivery methodology and standardsDevelop structured upsell processes for identifying replacement parts and service opportunitiesPartner with the Vice President on pricing models, cost analysis, and margin optimizationRecruit, train, and lead a dedicated PM technician teamBuild training programs and operational procedures for PM service deliveryEstablish scheduling, dispatch, CRM workflows, contract tracking, and renewal processesDefine, own, and manage operational KPIsCollaborate with Vice President to drive PM contract growth within the installed customer baseSupport geographic expansion of the PM program across Ontario, Quebec, and Eastern CanadaDrive continuous operational improvement and service scalabilityAftermarket Service Manager – CNC Equipment PM Program Build Qualifications 7+ years building/managing industrial equipment aftermarket service programs required5+ years hiring, training, and managing field service or technical teams requiredExperience developing recent service offerings, creating SOP’s, and operational workflows requiredAbility to effectively manage operational and financial KPI’s requiredProficiency with CRM and service management systems required#J-18808-Ljbffr

📌 Aftermarket Service Manager – Cnc Equipment Pm Program Build (Toronto)
🏢 Rhodes Wolfe
📍 Toronto