Advertised as: Business Analyst Location: 250 University Avenue, Toronto Reports to: Business Analyst Manager Contract: Regular, Full-time Travel Requirements: No For existing vacancy: No About Us TP is a worldwide leader in client experience management and contact center business process outsourcing.

With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and in office solutions, with around 50% of employees now working remotely.

We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins About The Job: We are seeking a highly motivated and experienced Business Analyst to focus on stakeholder management and communication, and delivering actionable insights through data reporting and analysis for digital advertising sales for AI client.

The ideal candidate will combine strong communication skills with solid analytical expertise and data reporting to influence data-driven decisions based on business needs.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)



Manage stakeholder expectations and ensure alignment on deliverables, timelines, and business outcomes.

Build and maintain strong relationships across cross-functional teams and leadership.

Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting to multiple lines of businesses.

Develop a comprehensive global business reporting dashboard using SQL based on business needs.

Conduct trendline and correlation analyses to derive insights and generate sales projections/forecasts.

Perform quartile analysis to inform tactical and strategic approaches for sales performance management.

Conduct root cause analysis to provide continuous insights to stakeholders and leaders.

Establish data capture mechanisms.

Ensure proper Data Management on an ongoing basis.

Job Requirements: Bachelor’s degree in Business, Data Analytics, Information Systems, or related field. 2-3 years of experience in data reporting and analysis.

Proven track record in stakeholder communication and management, reporting, and data analysis.

Excellent communication and presentation skills — able to summarize data findings into strategic insights.

Data analysis and reporting skills (SQL, Excel, Looker).

Background in a sales data setting,



with experience managing KPIs of Sales representatives.

Proficiency in Google Sheets, including pivot tables, conditional formatting, vlookup, etc.

Proficient with AI Prompts.

Prior experience in putting together a reporting framework and business review presentations from a data perspective.

Experience working in Business Process Outsourcing and is used to a very fast-paced environment.

Benefits & Perks Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business. 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary $59,500 annually Schedule Fixed schedule Monday to Friday 9:00 am to 6:00 pm Location Candidates are advised to be within travel distance from our primary location: 250 University Avenue, Toronto Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles.

We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

📌 Business Analyst (Toronto)
🏢 Teleperformance
📍 Toronto