Become a pivotal part of Purolator as a Retail Representative in Thunder Bay, ON. You'll engage with customers directly, offering support and problem-solving solutions in both face-to-face and phone interactions.In this permanent role, you'll serve customers efficiently, handling inquiries and resolving issues related to shipments and technology. Your solid communication skills and customer service orientation will build positive relationships with clients and corporate partners alike, ensuring exceptional service and satisfaction.Key Responsibilities:Serve customers courteously, both in person and by phoneUpsell corporate products and services to enhance customer experienceResolve complaints and problem shipments effectivelyBuild relationships with management, drivers, and warehouse staffAssist customers with shipping details and account challengesRequirements:3-12 months in customer service or retail preferredTechnology proficiency, including POS systemsAbility to lift 70 lbs and stand for extended periodsExcellent verbal and written communication skillsCommitment to company values and safety standardsEnhance your career with customer service excellence at Purolator's Thunder Bay location.