Support GoodLife Fitness Members overnight through welcoming service, front desk expertise, and knowledgeable assistance with fitness equipment. Help maintain a clean, safe Club workplace.
As an Overnight Customer Service Representative, you will greet Members and Potential Members, manage check-ins, and support positive Club experiences. You will answer calls, book appointments, resolve concerns, and explain Memberships, services, amenities, FitFix, and Cardio machines. The role also includes Fit-Fix Starter sessions and required Learning.
Key Responsibilities:
- Greet Members and check them in for workouts
- Welcome Potential Members and direct them appropriately
- Answer calls within three rings and book appointments
- Resolve Member questions,
concerns, and information updates
- Complete cleaning tasks and Club runs as required
Requirements:
- CPR-A and AED Certification
- Smart Tan certification within three months of employment
- Knowledge of the fitness industry
- Excellent written and verbal communication skills
- Computer proficiency and customer service skills
Bring approachable service, fitness knowledge, and front desk expertise to GoodLife Fitness Members throughout overnight Club operations.