As the only rehabilitation hospital in the Niagara Region, Hotel Dieu Shaver Health and Rehabilitation Centre provides specialized post-acute hospital care and exceptional clinical outcomes through inpatient and outpatient rehabilitation and complex care programs. Our interprofessional team utilizes state of the art equipment to restore health, rebuild lives, and renew hope providing the highest quality of compassionate care to every patient. Hotel Dieu Shaver is where careers begin and flourish.

Position : Health Informatics Analyst
Position Type : Permanent Full time
Hours of Work :75 Hours per pay period
Job Posting Number : N-10-26

Union : Non-Union
Wage Range : $35.18 to $39.12 PER HOUR (Salary Range - $68,600 to $76,297)

Position Objective

Hotel Dieu Shaver Health and Rehabilitation Centre (HDS) is entering a time of great opportunity and transformation. We are looking for exceptional individuals to be part of our extraordinary team and future that includes a focus on leveraging information and technology to transform how we plan and deliver patient care at Hotel Dieu Shaver Health and Rehabilitation Centre and across the Niagara region.

Reporting to the Director of Health Informatics & Patient Relations, the Health Informatics Analyst will play a critical role in the maintenance and optimization of the Hospital Information System (HIS) and other information systems (e.g., UKG, Emerald, WellSky) within Hotel Dieu Shaver. This role involves collaborating with multidisciplinary teams, staff onboarding and training on information systems, troubleshooting, and supporting staff through the transition. The Analyst will be responsible for developing HIS and other information systems training materials, delivering classroom training, virtual training, one-on-one training, coordinating onboarding for new staff, maintaining training content, and assisting in system testing. This role may include extended hours or on-call responsibilities during key phases of HIS system updates or emergencies.





Key Responsibilities

Clinical and Business Application Support

- Serve as the primary operational support resource for the Hospital Information System (HIS) and other enterprise applications.
- Provide first-line troubleshooting and issue resolution for clinical, operational, and business systems.
- Manage and monitor support requests, escalating issues when required.
- Investigate system incidents, identify root causes, and recommend corrective actions.
- Liaise with Digital Health teams, vendors, and regional partners to resolve technical and workflow issues.
- Support application upgrades, patches, enhancements, and maintenance activities.
- Assist with user account administration, access requests, and security role assignments.
- Maintain application documentation, configuration records, and system inventories.
- UKG
- WellSky
- Clinical and operational reporting solutions
- Microsoft 365 applications
- Other approved digital health technologies

Training, Education and Adoption

- Develop, maintain, and deliver end-user training programs for all health information systems and business applications.
- Create education materials, quick-reference guides, job aids, workflow documentation, videos, and e-learning resources.
- Coordinate and facilitate orientation training for all staff, physicians and students
- Deliver classroom, virtual, and one-on-one system training.
- Maintain training schedules, attendance records, competencies, and learning documentation.
- Support and mentor unit-based super users.
- Assess learning needs and recommend education strategies.
- Coordinate communication and education activities related to system changes, upgrades, and new functionality.

Workflow Analysis and Optimization

- Analyze clinical and administrative workflows to identify opportunities for improvement.
- Collaborate with clinicians, physicians, and operational leaders to optimize system usage and adoption.
- Recommend solutions that improve efficiency, patient safety, documentation quality, and user

📌 Health Informatics Analyst (St. Catharines)
🏢 Hotel Dieu Shaver
📍 St. Catharines