Welcome every member at Planet Fitness with upbeat customer service, transparent communication, and a commitment to a Judgement Free™ club experience.
As a Front Desk Associate, you will support members, prospective members, guests, and fellow team members. Your work includes greeting visitors, answering phones, managing memberships, completing retail transactions, and maintaining clean, safe facilities. You will also support the Judgement Free Zone® by offering assistance on the club floor and addressing concerns appropriately.
Key Responsibilities:
- Greet members and guests during club entry and exit
- Answer phones and assist callers with inquiries
- Process sign-ups, updates, cancellations, and membership transfers
- Complete retail transactions accurately and support sales goals
- Clean equipment, spa amenities, restrooms, and assigned areas
Requirements:
- Positive, upbeat, patient, and respectful approach
- Six to twelve months customer service experience preferred
- Must be at least 18 years old
- Basic computer proficiency
- Willingness to become CPR/AED certified through provided training
Bring dependable service, empathy, and attention to cleanliness while supporting welcoming member experiences at Planet Fitness every day.